Terms & Conditions
General Terms and Conditions for Purchases
1. Introduction
These terms and conditions govern the use of the website (https://houseofcalva.com/) and the purchase of products through it. By accessing this website or completing a purchase, you agree to be bound by these terms, the Cookies Policy, and the Privacy Policy. If you do not agree, please refrain from using this website.
These terms may be revised periodically, and the applicable terms are those in effect at the time of website access or contract formation (as defined below). Please review them regularly. For any questions about these terms or policies, contact us via the website contact form. By electing to proceed, you may execute the contract (defined below) in any language provided on this
2. Company Details
Products are sold on this website under the name House of Calva by Three B Ventures, owner of the House of Calva trademark, registered under Commercial Register number 34579.
3. Your Information and Site Visits
Your personal information provided to us will be processed in accordance with our Privacy Policy for confidentiality. By using this website or completing the registration process, you consent to our processing of your details and confirm the accuracy of all provided information.
4. Website Use
By using this website and making purchases, you agree:
- To place only lawful orders.
- To truthfully and accurately provide your email, mailing address, and other contact details. By doing so, you consent to our use of this information to communicate with you regarding your order.
- To make payments only through methods listed on the site.
- Not to place any false or fraudulent orders. We reserve the right to cancel and report such orders.
- To contact us at info@houseofcalva.com if you wish to opt out of data processing or request erasure of existing records.
5. Service Availability
Products offered on this website are available for worldwide delivery. Refer to our Shipping & Delivery section for estimated delivery times.
6. Contract Formation
To place an order, complete the online purchase process and click "Authorize Payment." You will receive an email confirming receipt of your order ("Order Confirmation"). A subsequent email will confirm shipment ("Shipping Confirmation"). These Terms and the contract form a written agreement between us. An electronic receipt detailing your order will accompany the Shipping Confirmation ("E-Ticket").
7. Error Correction
You may correct errors in your personal information through "My Account" for site registration and by contacting us via the website contact form. You may also exercise your right to rectification under the Privacy Policy.
The site displays confirmation boxes at various purchase stages that must be acknowledged to proceed, along with details of all items in your cart for order data modification before payment completion.
8. Product Availability
All orders are subject to product availability. If supply difficulties occur or stock is depleted, we reserve the right to provide substitute products of equal or greater quality and value for your order. If you decline the substitutes, any payments made will be refunded.
9. Refusal of Orders
We reserve the right to remove any product from the site and modify site content at any time. While we make every effort to accept orders, exceptional circumstances may lead us to decline an order after issuing an Order Confirmation. We reserve this right at any time and have no liability to you or third parties for product removal, site content modification, or non-acceptance of an order after issuing an Order Confirmation.
10. Delivery
Subject to Clause 8 on product availability and exceptional events, we aim to dispatch products listed in each Shipping Confirmation by the specified date or, if unspecified, within the estimated time frame indicated during shipping method selection and in any case within 30 days maximum from the Order Confirmation date.
Delays may occur due to unforeseen circumstances or delivery location. If unable to meet the delivery date for any reason, we will inform you, propose continuation with revised delivery, or cancel with a full refund. Deliveries do not occur on weekends or holidays, except for gift cards delivered on specified dates.
Delivery is deemed complete and the order "delivered" upon physical receipt by you or another specified party, evidenced by signing for the order at the agreed delivery address.
11. Failed Delivery
If delivery proves impossible, we attempt to find a secure location for order placement. If no safe location is available, the order returns to our warehouse.
We leave a notice explaining the order location and how to request redelivery. If absent from the delivery location on the agreed date, please contact us to reschedule.
If 15 days post-available delivery, the order remains undelivered for reasons not our responsibility, we assume you wish to cancel, terminating the contract. Post-termination, we refund all payments received from you, including delivery charges (except additional charges from non-standard delivery method selection), without undue delay and within 14 days of contract termination. You may be responsible for incurred costs returning goods.
12. Risk and Ownership
You assume product responsibility per Clause 10. Ownership transfers upon full payment receipt, including delivery charges, or on delivery (per Clause 10), if later.
13. Price and Payment
Product prices displayed on our site are accurate barring obvious errors. While we strive for price accuracy, errors may occur. If we identify a price error for any ordered product, we notify you promptly, offering to confirm the order at the corrected price or cancel it. Uncontacted orders are canceled.
Site prices include VAT but exclude delivery costs, added to the total price.
Once selected items are in your cart, proceed to order processing and payment. Follow steps to provide/confirm requested information per purchase step. You may amend your order during purchase. The Shopping Guide details this process. Registered users access order history via "My Account."
14. Express Payment
Express Payment streamlines site purchases by eliminating repetitive shipping, billing, and payment details entry. Found in the Shopping Bag, Express Payment is available by saving card details during any accepted card payment via "Save my card details."
Save your card information to use Express Payment, agreeing to applicable Privacy Policy and Terms. By opting for Express Payment, you authorize card payments. Card usage follows terms between you and the issuer.
Save card details for numerous cards, each requiring at least one payment. The most recent saved card becomes your "Favorite Card," default for Express Payment. Update your Favorite Card in "My Account."
Select "Express Payment" in the Shopping Bag, showing shipping, billing, and payment details. Check details; incorrect ones cancel purchase. For alternate details, do not use Express Payment.
Rest assured, we prioritize secure card data handling with all details securely encrypted per industry standards. Robust measures protect against unauthorized access or misuse. Your trust remains vital; we maintain top data security for secure shopping.
15. Returns/Exchanges Policy
Right of Withdrawal
Consumers hold a 7-day right to withdraw without cause. Period ends 7 days after Shipping Confirmation. Notify us via the website contact form with clear withdrawal intent. Use the attached model form, optional.
Meet the withdrawal deadline by informing us before expiration.
Effects of Withdrawal
On withdrawal, all received payments return, including delivery (unless non-standard method chosen), promptly using initial payment means unless agreed otherwise. No fees accrue for reimbursement.
Reimbursement may wait on goods return or your supply of return evidence, whichever first.
Return goods or hand over to any House of Calva store or arranged courier without delay, not exceeding 7 days from withdrawal notice. Non-store handovers bear return costs. Only products returned unaltered earn reimbursement; damaged, opened, or used products lack refund eligibility. Handle products with care while in possession. Include original packaging, instructions, documentation, and wraps.
Attach delivery receipt with the returned product.
Cancellation terms upon order receipt detail withdrawal actions.
Return Procedures
Request a courier pickup via website chat, returning goods in original packaging per "Returns" website section. Guests use the emailed Order Confirmation link for return. Consult website chat for queries. No extra cost occurs.
Post item review, notice sent if reimbursement rights apply. Delivery fee reimbursed on timely, conditional withdrawal.
We may retain reimbursement pending goods receipt or your return evidence. Payment means stay consistent unless agreed differently.
Legal rights, current regulations upheld.
16. Intellectual Property
Acknowledge all website content as Three B Ventures intellectual property, comprising copyrights, trademarks, trade name rights, and other intellectual property rights. Unpermitted use voids use except for copying orders or contact information.
17. Viruses and Piracy
Avoid improper site use by knowingly introducing viruses, Trojans, worms, logic bombs, or other tech threats. Prohibit unauthorized site, hosting server, or related server, computer, or database access. Steer clear of site attacks like denial-of-service or distributed denial-of-service.
Non-compliance constitutes regulatory infraction. Any non compliance report directs authorities, cooperating for the attacker's identity. Non-compliance suspends site use authorization immediately. No site liability for damages due to site use, content download affecting your computer, IT equipment, data, or materials.
18. Linking to Our Site
Site content links to other sites or third-party materials, purely informative. No content control exercised, no liability accepted for loss or damage due to their use.
19. Written Communications
Regulations mandate specific info or notifications in writing. Site use accepts email communication or notice posting on this site. Elect electronic means for communication, acknowledging all contracts, notices, info, and communications electronic, compliant with writing legality. No legal right impact.
20. Notices
Notifications to us should preferably be sent via our website contact form. Pursuant to Clause 20 above and unless otherwise stated, we may send you notifications either by email or to the postal address you provided us when placing an order.
Notifications shall be deemed to have been received and acted upon as soon as they are posted on our website, 24 hours after being sent by email, or three days after the postmarked date on any letter. Proof that a notification has been sent shall be sufficient if, in the case of a letter, it was correctly addressed, with the correct postage paid, and duly delivered to the post office or mailbox; or in the case of an email, it was sent to the email address specified by the recipient.
21. Assignment of Rights
The contract binds you and us, as well as our respective successors, transferees, and heirs. You may not transfer a Contract or any of the rights or obligations derived from it without obtaining our prior written consent. We may transfer a contract or any of the rights or obligations derived from it at any time during its term. These transfers do not affect your statutory rights as a consumer or diminish the guarantees we have given you.
22. Waivers
Our failure to enforce strict compliance with any obligation under these terms or the contract, or our failure to exercise any rights or legal actions, does not waive those rights or actions nor relieve you of your obligations. Waiving a specific right or legal action does not constitute a waiver of other rights or legal actions derived from the contract or terms unless expressly stipulated in writing and communicated to you in accordance with our notification provisions.
23. Partial Invalidity
If any of these terms or provisions of a contract are declared null and void by a competent authority, the remaining terms and conditions shall remain in effect without being affected by such declaration.
24. Entire Contract
These conditions and any documents referenced herein constitute the entire contract between the parties regarding their subject matter, replacing any prior verbal or written agreements between the parties. The parties acknowledge that they have entered into the contract without relying on any statements or promises made by the other party prior to the contract, except as expressly stated in these conditions. Neither party may take legal action regarding any untrue statement made by the other party prior to the contract, unless such statement was made fraudulently.
25. Modifying These Terms
We reserve the right to revise and amend these Terms at any time. Your use of the website will be subject to the policies and terms in force at the time of use. Changes will apply retroactively when required by law or competent authority, and may also affect previous orders.
26. Applicable Law and Jurisdiction
The use of our website and purchase contracts through the site are governed by Egyptian law. Any dispute arising from or related to the use of the website or the contracts shall be subject to the non-exclusive jurisdiction of the courts of Egypt. If you are entering into the contract as a consumer, this Clause does not affect your statutory rights under applicable law.
27. Comments and Suggestions
Your comments and suggestions are always welcome. Please send them through our contact form.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)
To: Three B Ventures, owner of the House of Calva trademark.
I hereby notify you of my withdrawal from the contract of sale of the following goods:
● Order number:
● Ordered on/received on (*):
● Name of consumer:
● Address of consumer:
[Signature of consumer] (only if this form is notified on paper).