• We have partnered with FedEx to provide fast and reliable shipping on all orders.

• For domestic orders, we provide Express Shipping with an estimated delivery window of 5-7 business days after the order has shipped.

• For international orders, delivery time-frames will vary based on the destination country. Our International Shipping service aims for delivery within approximately two weeks in business days.

• Customers will receive email notifications with shipment tracking information and delivery status to enable them to monitor their orders.

• For any shipping or delivery inquiries, please reach out to us at info@houseofcalva.com.
We are happy to provide quotes and ensure the timely delivery of all orders.

-How to Return

Initiating Your Return:

• Contact us within 7 days of receiving your item through our website’s contact feature to
  initiate the return process.
• Use the provided model withdrawal form or email us at info@houseofcalva.com.

Sending Items Back:

• Return the items to the courier arranged by House of Calva within 7 days from the day
  you notify us.
• Keep the e-receipt from your delivery; you will need to show this as proof of purchase.

-Returns Policy

Condition for Acceptance:

• Items must be in the same condition as received, unopened, and unused, with all
  original packaging and accessories.

Costs of Return:

• Returning items to the courier arranged by House of Calva incurs no cost.
• If you arrange your own return shipping, you will be responsible for the cost.

-How to Exchange

Requesting an Exchange:

• If you wish to exchange an item, please contact us via our website to set up the exchange within the 7-day period.

Sending Items for Exchange:

• Use the courier service arranged by House of Calva to send the item back to us.

-Exchange Policy

Exchange Conditions:

• Exchanges are subject to the same conditions as returns; items must be in their original, unused condition.

Exchange Period:

• Exchanges must be initiated and items sent back within the 7-day window from the receipt of the original purchase.

-Refunds

Refund Eligibility:

• Full refunds will be provided for items returned within the 7-day period, including delivery costs, provided the return conditions are met.

Processing Your Refund:

• Refunds will be issued to the same payment method used for the purchase.
• We may withhold reimbursement until we have received the returned goods or proof of shipment.

Defective Products:

• Immediately notify us of any defects. We will examine the product and offer a replacement or a refund as appropriate.
• Defective items will be refunded in full, including delivery and return costs.

For any further questions or assistance, please reach out to us through our email at info@houseofcalva.com. We're here to help ensure your return or exchange is as smooth as
possible.

• We accept a variety of convenient payment methods, including PayPal, cash on delivery, and major credit cards like Visa, Mastercard, and American Express.

Please adhere to the following care instructions to maintain the garment's quality:

• Washing: Machine wash with cold water on a gentle cycle. Avoid bleach.
• Drying: To prevent heat damage, drip dry or hang. Avoid using a tumble dryer.
• Ironing: Use a low-heat steam setting while ironing and avoid direct contact with
  embellished areas

This Privacy Policy describes how House of Calva (referred to as "the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://houseofcalva.com/ (referred to as "the Site") or otherwise communicate with us (collectively, "the Services"). For the purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree
to the collection, use, and disclosure of your information as described in this Privacy Policy. If
you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information: To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you
to communicate with you, provide the Services, comply with any applicable legal obligations,
enforce any applicable terms of service, and protect or defend the Services, our rights, and the
rights of our users or others.

What Personal Information We Collect: The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we refer to "personal
information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You: Information that you directly submit to us through
our Services may include:

• Basic contact details such as your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, and security questions.
• Shopping information including the items you view, place in your cart, or add to your wishlist
• Customer support information including the information you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies: We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information,
information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties: Finally, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf,
such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders as part of our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or
advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy
Policy. We are not responsible or liable for the accuracy of the information provided to us by
third parties or for any third party's policies or practices. For more information, see the section
below titled "Third Party Websites and Links."

How We Use Your Personal Information:

• Providing Products and Services: We use your personal information to provide you with the Services to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging for shipping, facilitating returns and exchanges, and enabling you to post reviews.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with You: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, provide effective services, and maintain our business relationship with you.

Cookies: Like many websites, we use cookies on our Site. For specific information about the cookies we use related to powering our store with Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and Services (including remembering your actions and preferences), run analytics, and better understand user interaction with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also permit third parties and service providers to use cookies on our Site to better tailor the services, products, and advertising on our Site and other
websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information: In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such
circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as shipping products or using social media widgets or login integrations, with your consent.
• With our affiliates or within our corporate group, in our legitimate interests to operate a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Security and Retention of Your Information: Please be aware that no security measures are
perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices: Depending on your location, you may have some or all of the rights
listed below regarding your personal information. However, these rights are not absolute, may
only apply in certain circumstances, and in some cases, we may decline your request as permitted by law.

• Right to Access/Know: You may have the right to request access to personal information we hold about you, including details about how we use and share your information.
• Right to Delete: You may have the right to request that we delete personal information we hold about you.
• Right to Correct: You may have the right to request that we correct inaccurate personal
  information we hold about you
• Right of Portability: You may have the right to receive a copy of the personal information
  we hold about you and request that we transfer it to a third party, under certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information,
  you may have the right to withdraw this consent.
• Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to
you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require that the agent
provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints: If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your location, you may have the right to appeal our decision by contacting us or lodge your complaint with your local data protection authority.

International Users: Please note that we may transfer, store, and process your personal information outside the country you live in, including in the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact: If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call (+20) 1070804040 or email us at info@houseofcalva.com.

1. Introduction: Your Control Over Data We respect your right to privacy and empower you to control how your data is used on our website. This Cookie Policy outlines the types of cookies we utilize and equips you with the information needed to make informed decisions regarding your data.
2. Consent for Cookies By accepting all cookies on our website, you consent to us
   processing information for the following purposes:

• Improvement of Site Experience: Enhancing your website experience by tailoring
  improvements and features to your interests.
• Preference Storage: Remembering your settings and preferences, such as language or
  location, to streamline your return visits.
• Personalized Advertising: Displaying advertising that is more relevant to your interests

If you choose not to accept cookies, the functionality of our site may be limited.

3. Types of Cookies We Use

• Operational Cookies: Essential for the operation of our website, enabling core functionalities like security, network management, and accessibility. These cookies are necessary for the site to function properly and cannot be switched off.
• Performance Cookies: Helping us understand how visitors interact with our website by providing information on visited areas, time spent on the site, and encountered issues like error messages. This aids in improving our website's performance.
• Functional Cookies: Allowing our website to remember choices you make (such as user name, language, or region) and providing enhanced, more personalized features. They remember changes you've made to text size, fonts, and other customizable parts of web pages.
• Marketing Cookies: Used to deliver advertisements that are more relevant to you and your interests, and to limit the number of times you see an advertisement. They also assist in measuring the effectiveness of advertising campaigns.

4. Managing Your Cookie Preferences You have the option to control and manage your cookie preferences. You can adjust your browser settings to delete or prevent certain cookies from being stored on your computer or mobile device without explicit consent. Refer to the 'Help' section in your browser for information on managing your cookie settings.